Spring Presentations for Employees

For dates and details, download the schedule of presentations. For streaming, narrated slide shows of HCF Program presentations, follow the Presentations link to the left.

Family Member Eligibility Verification

The University of California has contracted with Secova, Inc. to administer the documentation of eligibility for our covered family members. For more information about this project, follow this link. Any questions about security considerations, timelines or how to submit proof of family member relationships should be directed to Secova's Customer Service Center: 1-877-632-8126, 24 hours a day, seven days a week.

Open Enrollment for 2012 ended 11/22/11

If you still wish to research the 2012 UC health plans, here are some useful links for your reference:

• The UC Medical Plan Chooser lets employees and retirees price and compare medical plans; the Chooser also reports medical plan availability by zip code.
• For details about the UC health plans take a look at the link on the left, titled "The fine print: Where to look for health insurance coverage details."
• More on UC Medical Plans This document highlights the Davis/Sacramento-area medical providers available through the pre-paid medical plans offered by UC.
• Our University This edition contains excellent articles on the 2012 UC health plans.

What does the HCF Program do?

The Health Care Facilitator Program is here to help you understand and obtain the full benefits and services available from your UC-sponsored medical, dental and vision plans. The Program enables members by providing:

• Information to help you understand your UC health plan coverage and patient rights
• Education on the use of plan benefits and how they coordinate with Medicare benefits

The HCF Program assists members by:

• Intervening to resolve problems of coverage, access and administrative processes.
• Referring problems concerning contract interpretation and coverage disputes to the Office of the President.

Who does the HCF Program serve?

The Health Care Facilitator Program serves active and retired University of California, Davis and UC Davis Health System faculty and staff and their eligible dependents and survivors.

When should you call the Program?

If you need help resolving an issue with your health plan coverage, call the Health Care Facilitator Program for individual guidance, intervention, and help with problem resolution. Here are a few things you can do in the meantime to resolve a simple problem:

• Contact your doctor's or dentist's office. Your most important relationship is the one you have with your doctor or other health professionals.
• If you are in an HMO, contact your medical group. Most medical groups have patient assistance departments that can help you find a doctor, work out billing problems or obtain referrals. Medical groups near UC Davis include:

   

  • Golden State Physicians Medical Group
  • Hill Physicians Medical Group
  • Mercy Medical Group
  • NorthBay Healthcare
  • Permanente Medical Group
  • Sutter Physicians Alliance
    • Sutter Independent Physicians
    • Sutter Medical Group
    • Sutter West Medical Group
  • Sutter Regional Medical Foundation
  • UC Davis Medical Group
  • Woodland Healthcare

   

• Call your health plan. A customer service representative at your health plan can explain the plan's policies and procedures. Many problems can be resolved if you work with your health plan. See your health plan ID card for the customer service phone number, or use the following links:
  • Medical plan contact information.
  • Dental plan contact information.
  • Vision Plan contact information.

Many problems can be resolved by taking these steps, and remember, if you still need help, call your Health Care Facilitator Program.

Contact the Health Care Facilitator Program

Did you know?

Most of the medical plans that the University offers to employees and retirees cover 30-day supplies of prescription drugs for a flat copayment. However, if you take medications on an ongoing basis, you can save money by using University of California pharmacies or by using your medical plan's mail order pharmacy. Either way, you can get 90-day supplies of your drugs for two copayments; you pay 1/3 less!

If you are enrolled in an Anthem Blue Cross plan (Blue Cross PLUS, Blue Cross PPO, Core Medical + Medicare, or High Option) or Health Net, Health Net Blue & Gold or Western Health Advantage:

• Click here for a list of UC Davis outpatient pharmacies (in Davis and Sacramento).
• Click here for mail order pharmacy contact information.