Health Care Facilitator Program
The Health Care Facilitator Program is here to help you understand and obtain the full benefits and services available from your UC-sponsored medical, dental and vision plans. The Program enables members by providing:
- Information to help you understand your UC health plan coverage and patient rights
- Education on the use of plan benefits and how they coordinate with Medicare benefits
The Health Care Facilitator Program assists members by:
The Health Care Facilitator Program also serves the future needs of members by collecting aggregate data that can be used to improve health plan coverage, processes and communications.
- Intervening to resolve problems of coverage, access and administrative processes.
- Referring problems concerning contract interpretation and coverage disputes to the Office of the President.
Who does the Health Care Facilitator Program serve?
Active and retired UC Davis and UC Davis Health System faculty and staff and their eligible dependents and survivors.
When should you call the Program?
If you need help resolving an issue with your health plan coverage, call the Health Care Facilitator Program for individual guidance, intervention, and help with problem resolution. Here are a few things you can do in the meantime to resolve a simple problem:
- Contact your doctor's or dentist's office. Your most important relationship is the one you have with your doctor or other health professionals.
- If you are in an HMO, contact your medical group. Most medical groups have patient assistance departments that can help you find a doctor, work out billing problems or obtain referrals. Medical groups near UC Davis include:
- Hill Physicians Medical Group (Sacramento & Solano counties)
- MedClinic Medical Group (Placer & Sacramento counties)
- Sutter Physicians Alliance
- Sutter Independent Physicians (Placer, Sacramento & Yolo counties)
- Sutter Medical Group (Placer, Sacramento & Yolo counties)
- Sutter West Medical Group (Yolo & Solano counties)
- Sutter Regional Medical Foundation (Solano county)
- UC Davis Medical Group (Placer, Sacramento & Yolo counties)
- Woodland Healthcare (Yolo county)
- Call your health plan. A customer service representative at your health plan can explain the plan's policies and procedures. Many problems can be resolved if you work with your health plan. See your health plan ID card for the customer service phone number, or use the following links:
- Medical plan contact information.
- Dental plan contact information.
- Vision Plan contact information.
Many problems can be resolved by taking these steps, and remember, if you still need help, call your Health Care Facilitator Program.
Who should you call?
Guerren Solbach, Health Care Facilitator
gpsolbach@ucdavis.edu
Davis campus:
Mondays, Wednesdays & Fridays
(530) 752-4264 (phone)
(530) 752-1993 (fax)Sacramento campus:
Tuesdays & Thursdays
(916) 734-8880 (phone)
(916) 734-5338 (fax)
Erika Castillo, Health Care Facilitator Assistant
ecastillo@ucdavis.edu
Davis campus:
Monday-Friday
(530) 752-7840 (phone)
(530) 752-1993 (fax)Sacramento campus:
(916) 734-4341 (message)
(916) 734-5338 (fax)
|
LINKS TO THIRD PARTY SITES: This web site provides links to you only as a convenience, and the inclusion of any link does not imply endorsement by the University of California. These links will open in a new window or tab. |