Leadership Team

The Shared Services Organization management team provides strategic and operational direction to the SSO, and promotes a culture where excellent service and client satisfaction are top priorities.

portrait shot of jim hankinsJim Hankins
Executive Director, HR Shared Services Organization



portrait of robert pettitRobert Pettit 
Associate Director, HR Support Services

Robert joined the SSO in 2017, having previously held leadership positions at UC Hastings, UC Office of the President and Lawrence Berkeley National Laboratory. As Assistant Director of HR Support Services, Robert enjoys partnering with key stakeholders to expand and improve HR services across the organization with a focus on employee engagement and accountability. He currently contributes to a number of campus-wide workgroups focused on streamlining processes and change management. In his spare time he enjoys camping, cooking and spending endless hours with his wife, children and a menagerie of furry family members.


portrait of teri sugaiTeri Sugai
People Services Manager

Teri is an inaugural member of the Shared Services Organization leadership team, currently serving as Human Resources Manager.  She is a leader with a passion for customer and quality service, balanced with efficiency and bringing people together.  After 20 years in the private sector, Teri came to UC Davis in 1999.  Over the years, Teri has worked on many SSO projects and continues her efforts to build and maintain a great team, that is part of a quality organization.


nicole snethen portrait Nicole Snethen
Service Delivery Manager

Nicole joined the Shared Services Organization in August 2017 with 16 years experience in the Hospitality Industry; Inclusive of Sales, Operations, and Customer Service. She helps maintain and improve upon our current Client Engagement Strategy, Manages the SSO Project Portfolio, and is committed to leading our Service Desk support team. Nicole has a Bachelor’s Degree in Communications and a Minor in Social Work from San Jose State University. Nicole and her family moved from the Bay Area in 2016 and she has appreciated the Davis community and unique outdoor lifestyle.