Core Competencies Learning Resources

The UC Core Competency Model helps build a foundation for the culture we want at UC.

The UC Core Competencies were chosen to provide a shared set of behaviors and language that reflect UC's vision and values.

The eCourses, books and on-the-job development activities below are designed to help you exceed expectations in your role.

Achieving Results
Learning

Building Relationships
Learning

Creating the Future
Learning

Learning Resources

Achieving Results Learning

1. Continuous Improvement Competency

Strives for high-quality performance in self and the organization. Takes initiative in an ongoing effort to improve products, services or processes to deliver optimum results. Is resourceful, seeks alternatives and broad input; measures outcomes.

Continuous Improvement Learning

2. Continuous Learning Competency

Demonstrates responsibility and ownership for one’s job and career path by identifying and expanding skillsets needed to perform successfully on the job. Consistently works to learn and increase knowledge. Asks for help when needed, admits mistakes and is open to feedback.

Continuous Learning

3. Problem Solving Competency

Anticipates and identifies problems; conducts appropriate analysis to understand stakeholder interests. Generates and evaluates alternative solutions. Takes thoughtful risks.

Problem Solving Learning

4. Service Focus Competency

Values and delivers high quality, professional, responsive and innovative service to all customers. Establishes and maintains positive, long-term working relationships.

Service Focus Learning

Building Relationships Learning

5. Belonging and Community Competency

Models, fosters, and promotes the University of California Principles of Community. Demonstrates empathy and respect for all people regardless of differences; promotes fairness and equity. Cultivates, champions, embodies, embraces, and supports a sense of equity, inclusion and belonging aligned with the University of California Principles of Community.

Belonging and Community Learning

6. Collaboration Competency

Interacts with others in ways that demonstrate collaboration and cooperation. Builds partnerships with others to achieve organizational results. Cultivates, builds and maintains positive relationships across the organization.

Collaboration Learning

7. Communication Competency

Clearly and effectively shares information both orally and in writing. Uses the most appropriate and effective medium for communicating. Adapts and adjusts messages in line with audience experience, role and background. Seeks input and actively listens; checks for understanding of messages.

Communication Learning

Creating the Future Learning

8. Change Agility Competency

Anticipates and adapts to change. Supports change initiatives by energizing others at all levels and ensuring continued commitment when faced with new initiatives. Demonstrates tolerance and adaptability when dealing with ambiguous situations. Effectively plans for change and deals with setbacks through flexibility and resilience.

Change Agility Learning

9. Mission and Vision Focus

Shows understanding of and commitment to the UC mission and vision.

Mission and Vision Focus Learning

10. Stewardship Competency

Demonstrates accountability, discretion and sound judgment when utilizing tangible and intangible University resources to ensure the public trust.

Stewardship Learning

Venn diagram with three overlapping areas: Achieving Results (continuous improvement, continuous learning, problem solving, service focus), Building Relationships (belonging and community, collaboration, communication), and Creating the Future (change agility, mission and vision focus, stewardship).

Core Competency Model

Learn more about the 2020 UC Core Competency Model that was endorsed by the Human Resources Leadership Consortium (HRLC).