Shared Services Organization

The Shared Services Organization provides administrative support functions for both UC Davis and UC Davis Health in Human Resources, Payroll, and Leaves.

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Jim Hankins, Executive Director
Jim Hankins Headshot. He is wearing a blue suit and smiling at the camera.

There was a project started up called the Student Hire Experience to encompass more than just processing. We set out asking, "how we can make this more broad, to include tangible job skills they can take away from the experience above and beyond just making money?"

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Customer Kudos

“Shryl [Avril] is always very responsive and helpful. Thank you, Shryl!”

“Provided good service in a good timely manner. Thank you, [Diana Martinez]!”

“Very helpful staff. Thank you so much, [Diana Martinez]!!”

“I requested the change today and within hours my request was fulfilled. Thank you for the timely response, [Abigail Hamilton]!”

“Great experience and phenomenal customer service.” [Amanda Donahue]

“Thank you, [Donna Erickson]”

“I accidently clicked on the wrong button regarding a termination reason. Communication was great and they quickly fixed the issue. Great customer service and attention to detail!” [Rosan Dimaano]

“Thank you for responding my call for help (immediately) so fast and so well! You certainly made my life easy and gave me a big smile. Thank you for your service, [Chelsea Acevedo]!”

“I appreciate that Diana [Martinez] let me know with the student had edited & resubmitted their timesheet and that the request for an off-cycle check was handled through this same ticket.”

“Excellent reply and very timely response for my inquiry about AggieAccess card applications and processing!” [Chelsea Acevedo]

“Thank you, [Amanda Donahue]!”

“Incredibly quick turnaround on a very sensitive separation, thanks!” [Matthew Crabbe]

“Vicki [Klein] is great to work with. Her responses are thorough and quick! I appreciate her diligence and customer service. I appreciate working with her as she makes things easier.”

“I appreciated the prompt response, and redirection assistance.” [Hector Carvajal]

“Thank you, [Beth Hoffman] for saving the day!”

“Thanks for the quick help, [Beth Hoffman]!”

“Great!” [Donna Erickson]

“Thank you, [Amanda Donahue]!”

“thanks, [Hector Carvajal]!”

“Everybody was very helpful!” [Annabel Andalon]

“Thanks so much Jolene [Dorothy Lindog] for getting the worksite transfer completed so quickly and providing me with the profile number and oath date. These are extremely important if we receive late afternoon hire information for early morning on-boarding's.”

“The FM employees were amazing! Gave me a quote and were able to do the job immediately, loved the whole experience!” [Chelsea Acevedo]

“Thank you for being consistent and advancing in helping me meet the solution. Thank you very VERY much, [Matthew Crabbe].”

“Shryl [Avril] does an outstanding job of getting employee files to us as soon as she can. This is so appreciated because it speeds up the hiring process and gives us important information when making a decision.”

“Note from EE: Oh my goodness. Thank you so much for keeping an eye on my paycheck. Seems like it’s always something‚ and odd things! I really appreciate you being so proactive and getting my payment approved off cycle.” [Amanda Donahue]

“Kimm [d'Angelique] was an incredible help with this change! She reached out to me directly with a simple question, was clear in what she needed and our 5-minute Teams conversation saved a wealth of time for us both. Incredible staff support in every way! Thank you!”

“Thank you Ashmeen [Sharma]! Appreciate your timeliness and your communication!”

“Thank you for the fast help, [Mary Dec]”

“Wow! Fastest AggieService assistance ever! Vicki [Klein] was clear concise and quick to get our issue resolved with a new staff member's timesheet. Because of their quick work our new staff will receive their first full check accurately!”