Active listening lessens the potential of violence.

Key active listening skills include:

• Paying attention and withholding judgement
• Using open body language
• Expressing empathy
• Summarizing what you hear

To learn more about active listening and other verbal de-escalation skills, join the Workplace Violence Prevention Program for a Nonviolent Crisis Intervention® Training. More information at Training & Preventing Workplace Violence.

Workplace Violence Prevention Program

• Reporting Workplace Violence
• Training & Preventing Workplace Violence
• Resources & Support
• About Workplace Violence & Tools

Contact the Workplace Violence Prevention Unit:

• ViolencePrevention@ucdavis.edu