wpvp training

Attend a Workplace Violence Prevention Training

  • by Rachel Henry

Attend a Workplace Violence Prevention Training

Workplace Violence Awareness Month may be over, but there are still many opportunities to attend training and gain new skills all year long! Attending workplace violence prevention training is an important part of prevention. 

The Workplace Violence Prevention Program currently offers a variety of prevention trainings: 

  • Conflict Conversations for Leaders
  • Mental Health First Aid
  • Nonviolent Crisis Intervention: Verbal De-Escalation
  • Nonviolent Crisis Intervention: Verbal & Physical De-Escalation

Below are descriptions of each training. Register for all trainings on UC Learning Center! 

Conflict Conversations for Leaders

Conflict Conversation for Leaders focuses on learning about the context of workplace conflict, self-mediation for leaders, and the manager as mediator for conflict amongst peers. Throughout the training, all skills are practiced to gain the confidence necessary to proactively manage workplace conflict.

You will learn:

  1. How to recognize your relationship with conflict and the many costs conflict causes within the workplace.
  2. When it is appropriate to utilize self-mediation and how to conduct a self-mediation meeting.
  3. How to facilitate the role of a manager in mediation between staff that you supervise. 

Who should take Conflict Conversations for Leaders? Conflict Conversations for Leaders is a course specifically for supervisors and managers.

Register on UC Learning Center

Mental Health First Aid®

Mental Health First Aid® focuses on recognizing the patterns of thoughts, feelings, behaviors, and appearance that show there might be a challenge in the workplace.​​ Just as CPR helps you assist an individual having a heart attack, Mental Health First Aid helps you assist someone experiencing a mental health or substance use-related crisis.

You will learn:

  1. How to recognize the signs and symptoms that suggest a potential mental health challenge.
  2. How to listen non-judgmentally and give reassurance to a person who may be experiencing a mental health challenge.
  3. How to refer someone to appropriate professional support and services.
  4. How to apply an action plan to non-crisis and crisis scenarios in the workplace.

Who should take Mental Health First Aid? All staff will benefit from better understanding mental health in the workplace and how to support colleagues who may be experiencing a mental health challenge. Supervisors and managers are highly encouraged to take this course.

Register on UC Learning Center

Nonviolent Crisis Intervention®: Verbal De-Escalation

The Crisis Prevention Institute’s Nonviolent Crisis Intervention Training® provides staff with an effective framework for preventing, de-escalating, and safely responding to crisis behavior. Participants will gain a broad range of tools to help them manage their own emotional responses and identify escalating behaviors in others. This training complies with all current legislation and is evidence-based.

You will learn: 

  1. How to identify and respond to various levels of crisis behaviors.
  2. How to manage your own consistent, calm behavior in order to influence a positive outcome in a crisis situation.
  3. Strategies to strengthen nonverbal communication.
  4. How to develop limit-setting strategies when verbally intervening to de-escalate defensive behaviors.
  5. A framework to help guide staff and the individuals in distress through a process of re-establishing the relationship.

Who should take Nonviolent Crisis Intervention: Verbal De-Escalation? All staff who interact with patients and guests either directly or indirectly. From providing customer service over the phone to providing direct-patient care, this training will support staff in building effective verbal de-escalation skills that can be utilized in a variety of settings.

Register on UC Learning Center

Nonviolent Crisis Intervention®: Verbal & Physical De-Escalation 

The Crisis Prevention Institute’s Nonviolent Crisis Intervention Training® provides staff with an effective framework for preventing, de-escalating, and safely responding to crisis behavior. Participants will gain a broad range of tools to help them manage their own emotional responses and identify escalating behaviors in others. This training complies with all current legislation and is evidence-based.

You will learn:

  1. How to identify and respond to various levels of crisis behaviors.
  2. How to manage your own consistent, calm behavior in order to influence a positive outcome in a crisis situation.
  3. Strategies to strengthen nonverbal communication.
  4. How to develop limit-setting strategies when verbally intervening to de-escalate defensive behaviors.
  5. A framework to help guide staff and the individuals in distress through a process of re-establishing the relationship.
  6. Physical De-Escalation: Safety intervention strategies to maximize safety and minimize harm, including: 
    1. Disengagement skills
    2. Holding skills
    3. Safe restraint use

Who should take Nonviolent Crisis Intervention: Verbal & Physical De-Escalation? Staff who interact directly with patients and may find the utilization of disengagement skills, holds, and/or restraints useful as a part of their safety intervention practices. 

Register on UC Learning Center

Workplace Violence Prevention Program

Contact the Workplace Violence Prevention Unit:

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Workplace Violence Prevention