Doctor and patient are speaking sitting across from one another.

Make Sure Your Nonverbal Communication is Sending the Right Message

Nonverbal Communication is Important in De-Escalating a Crisis

Being able to successfully de-escalate a crisis starts with good communication.  Make sure that your verbal, paraverbal, and nonverbal communication match. It is the easiest way to effectively communicate your message. 

Be mindful of your gestures, facial expressions, movements, and tone of voice. Keeping your tone and body language neutral will go a long way toward defusing a situation.” (

Workplace Violence Prevention Program

Contact the Workplace Violence Prevention Unit: